ADMINISTRATION TEAM BIOS

Mindy Lafferty

Executive Director, RN

Focus:

• Develops and guides the Billing & Reception group.
• Designs departmental policies and procedures.
• Tracks and analyzes key financial indicators and results.
• Monitors and manages productivity.
• Coordinates activities between the Billing & Reception team and other work groups.
• Supports the CEO, is a problem-solving resource in his absence, shapes corporate operations/training.

Background:

• 20+ years in Medical Office Management and Billing
• Registered Nurse

With Us Since: 1999
Favorite Thing About The Job: The potential for growth.
Favorite Health Tip: Move it or lose it!

Debbie Boley

Support Services Director

Focus:

• Manages and facilitates Personnel activities.
• Processes payroll, time off, and leave requests.
• Recruits, hires, and orients new BODYWORKS employees.
• Coordinates administration of employee benefits.
• Manages and facilitates Accounts Payable.
• Manages and facilitates Purchasing.
• Manages and facilitates Building Maintenance.
• Manages Health & Fitness Member Accounts.
• Coordinates staff schedules of the Health & Fitness team.
• Provides clinical credentialing support for insurance carriers.

Background:

• Business/Medical Administration

With Us Since: 1997
Favorite Thing About The Job: Getting and keeping everything organized.
Favorite Health Tip: Drink lots of water.

Alyssa Brown

Receptionist

Focus:

• Greets patients.
• Schedules patient appointments.
• Maintains records.

Background:

• 5 years as a Medical Receptionist

With Us Since: 2021
Favorite Health Tip: Pain is temporary, pride is forever.

Kayla Hall

Receptionist (Pineville)

Focus:

• Welcomes visitors and answers phones.
• Schedules patient appointments.
• Checks in patients and maintains clinic schedule.
• Coordinates internal and external communications.
• Maintains record keeping and filing of current and inactive records.

With Us Since: 2020
Favorite Thing About The Job: The people I work with.

Laura Warden

Billing Coordinator

Focus:

• Verify and review patient benefits
• Answer any patient billing questions.
• Post insurance payments.
• Work old Accounts Receivables.

Background:

• Billing
• Associates Degree – Accounting/Managerial Skills

With Us Since: 2011
Favorite Thing About The Job: Seeing my work make a difference.
Favorite Health Tip: Plain water too boring? Try adding fruit or mint!

Lori Garrett

Billing/Claims Coordinator

Focus:

• Daily close.
• Aging Accounts.
• Insurance Denials.
• Claims Billing.

Background:

• Billing

With Us Since: 2014
Favorite Thing About The Job: The great people I work with and the work itself.
Favorite Health Tip: The goal is healthy, not skinny.

Juliette Landis

Billing Coordinator

Focus:

• Posting payments.
• Aging.
• Statements.

Background:

• Concord University, Business Management/Marketing

With Us Since: 2021
Favorite Thing About The Job: Working with great people.
Favorite Health Tip: Get sleep, eat, clean, drink water, exercise, repeat.