ADMINISTRATION TEAM BIOS
Mindy Lafferty
Executive Director, RN
Focus:
- Develops and guides the Billing & Reception group.
- Designs departmental policies and procedures.
- Tracks and analyzes key financial indicators and results.
- Monitors and manages productivity.
- Coordinates activities between the Billing & Reception team and other work groups.
- Supports the CEO, is a problem-solving resource in his absence, shapes corporate operations/training.
Background:
- 20+ years in Medical Office Management and Billing
- Registered Nurse
With Us Since: 1999
Favorite Thing About The Job: The potential for growth.
Favorite Health Tip: Move it or lose it!
Debbie Boley
Support Services Director
Focus:
- Manages and facilitates Personnel activities.
- Processes payroll, time off, and leave requests.
- Recruits, hires, and orients new BODYWORKS employees.
- Coordinates administration of employee benefits.
- Manages and facilitates Accounts Payable.
- Manages and facilitates Purchasing.
- Manages and facilitates Building Maintenance.
- Manages Health & Fitness Member Accounts.
- Coordinates staff schedules of the Health & Fitness team.
- Provides clinical credentialing support for insurance carriers.
Background:
- Business/Medical Administration
With Us Since: 1997
Favorite Thing About The Job: Getting and keeping everything organized.
Favorite Health Tip: Drink lots of water.
Alyssa Brown
Receptionist
Focus:
- Greets patients.
- Schedules patient appointments.
- Maintains records.
Background:
- 5 years as a Medical Receptionist
With Us Since: 2021
Favorite Health Tip: Pain is temporary, pride is forever.
Kayla Hall
Receptionist (Pineville)
Focus:
- Welcomes visitors and answers phones.
- Schedules patient appointments.
- Checks in patients and maintains clinic schedule.
- Coordinates internal and external communications.
- Maintains record keeping and filing of current and inactive records.
With Us Since: 2020
Favorite Thing About The Job: The people I work with.
Laura Warden
Billing Coordinator
Focus:
- Verify and review patient benefits
- Answer any patient billing questions.
- Post insurance payments.
- Work old Accounts Receivables.
Background:
- Billing
- Associates Degree – Accounting/Managerial Skills
With Us Since: 2011
Favorite Thing About The Job: Seeing my work make a difference.
Favorite Health Tip: Plain water too boring? Try adding fruit or mint!
Lori Garrett
Billing/Claims Coordinator
Focus:
- Daily close.
- Aging Accounts.
- Insurance Denials.
- Claims Billing.
Background:
- Billing
With Us Since: 2014
Favorite Thing About The Job: The great people I work with and the work itself.
Favorite Health Tip: The goal is healthy, not skinny.
Juliette Landis
Billing Coordinator
Focus:
- Posting payments.
- Aging.
- Statements.
Background:
- Concord University, Business Management/Marketing
With Us Since: 2021
Favorite Thing About The Job: Working with great people.
Favorite Health Tip: Get sleep, eat, clean, drink water, exercise, repeat.